On continuing tariff reduction war among cellular service providers in India ........
There were days when incoming calls were charged and outgoing calls / SMS were unreachable high for middle-class Indian population. Thanks to the Reliance who brought a revolution in the mobile tariff. Airtel / Hutch / Aircel who used to charge a lot were forced to bring down tariff to withstand the competetion. This is an old story.
Even after 3 years, the same trend continue. BSNL India's government telecom provider who had infrastructure already in place was a monopoly for long time. But, only the lazy people employed in it and the lacking competetion seemed to be the reasons for the havocs prevailed with land-line connections then. It had taken 6 to 8 months to get a new land-line connection and upto 6 months to transfer a land-line connection in case of relocation. When the private players entered land-line market, BSNL are FORCED to roll up their sleeves and give better service with value added features.
BSNL has now been smart enough to realise, they should continue to be a monopoly and rendered Re 1/min plan to any calls on mobile phone within India(http://www.bsnl.co.in/newsdetailed.php?news_id=280) . Since I had been living out of my home state (and in a pathetic state), I always look for any changes in STD / roaming rates among the service providers. I definitely know, this is alwas affordable for BSNL if they had the attitude to make technology/mobile phones feasible for every common man in India. But, never tried it until they had the pain in the ass to live up to the competition.
I, for sure, was expecting everyday's newspaper for airtel to announce a similar plan to catch up the competition. And, there come's the news from Airtel ! http://www.hindu.com/2006/03/09/stories/2006030907850600.htm
Why can't the "Service Providers" make the service at the "best" to start with and get customer satisfaction right away. Should some one pork them consistently to make them better and better ??? As the World is getting "Service oriented" by every day, why can't this attitude be carved into "Service Providers' mind " ???? will it be ?
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3 comments:
Hutch and Tata Indicom are still not yet geared up for tariff reduction ;-( An STD call in Tata Indicom costs 2.40 paise 4 a minute and its 2 rs in case of Hutch :-((
I am unhappy with the telephone services in India. Planning to switch over to post cards and puraa kaal mode ;-)
Dont get me started on this.. i dont care abt the tariffs.. t dont they do something to avoid congestion on the network..
everytime i have 2 send a same msg twice keep calling the same no. 5 times 2 get connected.. No matter whether they reduce the tariff rates r not the service is very very poor.. the quality is wat is important!!damn signals...
Hi dude..
thnx for dropping by on ma blog...u got a gr8 blog outta here :)
te service n tariffs all suck regardless of the operator..n i hear tat te operators will b able 2 share their infrastructure...hope tat turn things arnd :)
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